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Why have Active vehicles disappeared?

  1. Dealer didn't click 'Save' before the session timed out (limit is 60 min.). Edits will have to be re-entered.
  2. Edits were changed/removed by another user, the rep, or by Polling. The History off the vehicle details page in VinMotion or the Override page in DS Insight can tell who/what made the changes.
  3. The Primary Vehicle Override for Status is set to a different application. If Primary is set to DS Polling and the dealer marked the vehicle sold in VinMotion, the vehicle will return to an active status until it is marked sold in the DMS so Polling can put it into a sold status. The overrides are located in VinMotion under System Preferences ->Settings -> ... -> Vehicle Override.