What would cause error 429 "ActiveX component can't create object" when a rep is trying to upload data?

ASW requires the .Net framework version 3.5 be installed. Framework install (dotnetfx35.exe, 230 MB) located at F:\Common\Public\AS\Personal\001. Also available on Insight's download page or at http://www.microsoft.com/downloads/details.aspx?familyid=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en NOTE: Windows 7 already has the Microsoft .NET Framework pre-installed, but sometimes it has to be turned on. This is done by going to Start -> Control Panel and selecting Programs & Features. On the Programs & Features page, click on 'Turn Windows features on or off' located at the upper left of the screen. You will get a popup window. Scroll to 'Microsoft .NET Framework'. Version 3.5.1 is the correct version for ASW. Version 4 is not compatible with ASW at this time. If they have version 4, uninstall Microsoft .NET Framework and reinstall using one of the links above. If they have 3.5.1 then click the + button to the left of that feature to expand the section. All 3 boxes for Microsoft .NET Framework have to be checked. Once this is done, click OK to save. NOTE2: If you have to install DotNETFramework 3.5, make sure you reboot the computer. If you continue to get errors when registering the .dll files (below), this indicates a reboot needs to be done. ASW also uses new DLLs named DotNet35FwWrapper.DLL and Ionic.Zip.DLL. These are .Net assemblies and not ActiveX objects. The DotNet35FwWrapper file will need to be registered in order to do any kind of zipping, uploading, or downloading. It can be registered by using this command: C:\AS\regasm /codebase /TLB C:\AS\DotNet35FWWrapper.dll Or all files can be registered if need be with the attached batch file The setup program should register this file automatically but you know how it is. The command should be entered from the command prompt. In older versions of Windows, click Start then Run and type cmd in the blank box that comes up. Press Enter. You will get a black popup window. Copy the command above and paste in the command screen at the flashing cursor. Press Enter. We've seen ASW fail to register an ActiveX file under Win7. You will need to manually register it by hand by using this command "regsvr32 C:\AS\MSXml4.DLL". This command MUST be run under administrative privilege in order to succeed. (Click Start and type cmd in the box at the bottom of the Start menu. This will add a black box at the top of the start menu. Right-click that option and select 'Run as Administrator'. This will bring up the command screen. Copy the command to register the files - without the quotes - and paste into the command screen at the flashing cursor. Press Enter.) If the error repeats after you run the manual command above as an administrator, run this command (also as administrator): regsvr32 C:\AS\ASWMessenger.dll