What setting should I use for my softphone app

In the Softphone app itself: * Set to Available (not Available>Home Office) * Settings > Make Calls With needs to be set to Desktop Phone In the Switchboard settings (gears icon) * Under Additional Phones/Make Calls With set to Desktop Softphone video: https://app.screencast.com/3pFUko7iwTWDQ?conversation=sWmerKG1u3tKxJORDLOJKF