Vehicle Override explanation for dealers.

6/20/09 NOTE: updated PDF document with explanation is attached. The Vehicle Override is set up to work this way: the information provided when the vehicle is first added to inventory doesn't trigger the override at all. When an edit is made to the vehicle, the Primary setting is given priority. If there is no edit from the Primary source, the Secondary source will be used but will only stay in place until an edit comes in from the Primary source. The Primary source overrides the Secondary source but Secondary cannot override Primary. If no edit comes in from Primary or Secondary sources, then a third source can update the vehicle, but that edit will be overriden as soon as the same type of information comes in from either Primary or Secondary. If, for example, the vehicle was added by an upload from your local rep, the vehicle will show an Active status. Let's say the DMS had not yet been updated with the vehicle information. The next time Polling runs, the vehicle will be marked sold because it wasn't included in the Polling file. If the Primary override for Status is set to Polling, the override will keep the vehicle in a Sold status until the vehicle shows active in the Polling file. Even if the Secondary is set to Inventory Manager, the override will kick out an edit in Inventory Manager to make the vehicle active because the Secondary setting cannot override the Primary setting. Another example would be if Primary for Price was set to 3rd Party Provider and Secondary to Polling. If no price comes in from the 3rd Party Provider (V-Auto, FirstLook, etc.) but a price comes in from Polling, the Polling price will be used, but as soon as a price comes in from the 3rd Party source, that price will override the polled price from the DMS. If there is no price from either the 3rd Party or Polling, then Inventory Manager or the DS Rep can update the price - but those edits will be overridden as soon as a 3rd Party or Polling price comes in. It is possible for the vehicle price to change several times. If a vehicle is added after the 3rd Party and Polling updates have run for the day, then a price is entered in Inventory Manager (this will apply that price), then the DS Rep does an upload later that evening (the price in the laptop will be applied). The next morning, Polling runs, which overrides the last price update from the DS Rep and an hour later, the 3rd Party feed comes in. Because the 3rd Party is set as Primary, this edit will override all the others and the Vehicle Override will block updates to the price from any other source. We normally don't see changes as convoluted as the example above, but it is possible. Setting the Status to Inventory Manager as Primary and DSPolling as Secondary will give you the desired result of allowing the DMS Polling file to make the vehicle active or mark it sold as long as the status is not edited in Inventory Manager. If the vehicle had been marked sold in Inventory Manager at some point then put back into inventory by Polling, the Inventory Manager edit making the vehicle sold will override the new information from the DMS. If neither Inventory Manager nor Polling change the vehicle status, it is possible for a DS Rep's upload to change the status. Our reps are instructed to download inventory changes to their laptops before doing any uploads to prevent this from happening. The bottom line is, whether you choose to set the Primary to Polling or Inventory Manager, keep in mind that edits made through the Primary source will block similar edits from all other sources. If no edit is made through the Primary source, the Secondary will be applied. If neither Primary nor Secondary make the edit, other sources can be applied.