Troubleshooting the Carvana app

If they run into any issues with set up, typically the following solution below works 99% of the time: Go to the portal website at https://dealer-marketplace.carvana.com/ and then click on the "Forgot Password" link below the login screen. Enter your account login email address. From a computer, check your email associated with your login and locate an email from no-reply@carvana.com titled, "Carvana Marketplace - Reset Your Password" Click the link within the email to reset your password. If going that route doesn't work, please have them reach out to our technical team below - Partner Marketplace Support Team Text or Call: (833) 923-1073 EMAIL: Partnersupport@carvana.com Website: https://carvanapartners.zendesk.com/hc/en-us Website page for Known Issues & Troubleshooting Resources: https://carvanapartners.zendesk.com/hc/en-us/sections/360011805233-Known-Issues-and-Troubleshooting