Troubleshooting OneLogin Protect issues.

Find out if they have changed phones and if so, forward, or email, it@dealerspecialties.com to have their old phone deregistered so they can register the new device. If they have not changed phones, please try going through changing the password steps with them to see if that resolves the issue and/or make sure they have push notifications turned on ---On the phone app (Protect) open Hamburger menu and go to Settings and make sure Allow Push Notifications is toggled on ---May need to reboot cell phone if not getting notifications