Support Questions for escalating mobile app issues.
When escalating issues for Dominion/DS mobile apps, the developers need the information below included in the escalation: 1. Device Type (iPhone 6S, Galaxy S5, etc.) 2. What release of the iPhone or Android Operating System is being used? - For iPhone, this can be found under Settings then General then About on the Version line. - For Android users, it is located under Settings off the About Phone page (some phones are Settings then System tab then About Device) under Android Version. 3. Network (are they using cellular or wi-fi)? 4. What release of the app is being used? - For VinMotion, it is under Settings then About. - For Prime Capture, is on the Login screen, Splash Page, and Settings. - For Prime Track - bottom of Settings page. - For Deal Activator - bottom of Settings page. - For CMX - bottom of Settings page.