RapidLot Mobile Troubleshooting Steps

Here are some troubleshooting steps that have worked for most issues with Uploading, Downloading, invoice generation and login authentication errors. 1. Check their gallery to make sure that it doesn't have a lot of photos and videos and if it does, ask them to delete any that they no longer need. 2.Log out of RLM 3. Go to the recent apps (bottom left button on tablet with the 3 lines if you are holding it sideways) 4. Press and hold the RL icon to get the menu and press App info 5. From this screen they should also double check/confirm the version # (all the way at the bottom) 6. Press force close at the bottom right of the screen 7. Go back to recent apps and swipe RLM off the top of the screen 8. Go to Home (middle button) and press the i (bottom left of screen) and go to settings 9. Go into Airplane Mode and turn it on 10. Restart tablet 11. Turn off airplane mode (tablet should re-establish connection to services). After a moment or two, open the speedtest shortcut (swipe left on tablet home screen to 2nd page of home screen to access shortcut) and screencap the results once the test is completed 12. If connection failed on speedtest, disable wi-fi and repeat prior step on verizon service Once all the steps have been completed, have the rep try RL activity again.