Rapidlot Escalations - required information

Questions & Data to gather from a Field Representative ------------------------------------------------------------------------------- To what degree is work impacted? Is work halted? (user completely blocked) Work has slowed? To what degree? Description of the issue Is this a new or pre-existing issue? If new, when was the last time the issue was NOT encountered? Dealer Lot Key, Franchise# Example VINS User Info Device Information System Information (Space utilization, etc �) RapidLot info (version) Recording/Screenshots ** Speed Test results Market Questions and Data ---------------------------------------- Which Markets/Franchises are affected? How many reps are impacted? Is it an isolated incident? Is this impacting one rep, multiple, ALL reps? To what degree is work impacted? Is work halted? (user completely blocked) Work has slowed? To what degree? Region Questions and Data ---------------------------------------- Which region(s)/markets are affected? How many markets are impacted?