OneLogin Protect Tips

OneLogin Protect: � Secured Password - via http://access.dominionenterprises.com (default password not allowed - : Uppercase First Initial of First Name + Uppercase First Initial of Last Name + Last 4 of Employee Number + pw) � Make sure they down load OneLogin Protect and not OneLogin Portal � Failing the OneLogin Protect challenge - you're not accepting Onelogin Protect notification on your cell phone fast enough � Turn on Push Notifications within OneLogin Protect app o Hamburger menu and go to Settings and make sure Allow Push Notifications is toggled on � May need to reboot cell phone after installing OneLogin Protect app if not getting notifications � If you get a new cell phone, please let us know so we can have your phone information removed since One Login Protect registers to the device. Then you can set up again from the QR code part on the new phone. Email deservicedesk@dominionenterprises.com � Please check the Cisco AnyConnect app & make sure the status is on 'connected' or it won't load any new pages on Self Service. � RDPing into a computer then running Cisco Anyconnect on that computer - is not allowed example: can't login to laptop at home and connect to work desktop to get to Cisco AnyConnect � If you get Modify, Repair or Remove Cisco AnyConnect Secure Mobility Client Setup - you shouldn't be on the web browser at this point - if Cisco is already reinstalled,. you need to pull up the actual VPN client via his programs list. � Make sure you are able to login to ask4hr with a manual password to ensure the password being entered into the VPN first, then if the app is installed, through the QR code process, and that push notifications are on in their app and that the employee gave full permissions to One Login. If it still doesn't push the notification, try restarting your cell phone and have the app up and ready to go. � when on wifi that is poor connectivity that the vpn will go up and drop out, but if he is going as far as the Infinium screen then he has a good connection. It would just spin on the screen prior and never let him get that far. � https://dominion.onelogin.com page click on your name on upper right & click on 'Profile'. On the left hand column click on 'Security Factors' and you should see a screen like this (see attachment). If there isn't anything there for 'OneLogin Protect' you can click on 'Add Factor' then 'Activate' to get a QR code to scan from OneLogin Protect app from your phone.