How to handle reported billing issues

If the issue is for a rep who serviced a lot but the vehicles serviced didn't print on the invoice or didn't show on the invoice in Insight, this needs to be escalated. We need the following information: 1. Name of rep who serviced the lot and the rep's User Key. 2. Dealership Name and Lot Key. 3. Date the service was performed. 4. VINs missing from the invoice and the amount that should have been charged for each. (If the price is wrong, we need the wrong price and the right price and where the wrong one is displayed - printed copy, Insight, a specific report, etc.). 5. Notify Allison Mosely of the details. If a dealer calls stating that their bill is wrong or missing, connect them with Accounting. They usually call to confirm information in a bill. If they report an issue where a service wasn't performed, that would go to the Market Manager.