How to address AVV phone Calls

AVV Support Notes Applied Virtual Vision Web control 37k users Full integration with Mitsu and Mazda www.avv.com WebcontrolSupport@avv.com Top 5 calls Notes Web control - Inet app to help manage all leads (Inet, walkins, phone ups) Manually entered if they are showroom walk-ins Leads can be routed via redirect or round robin Can be copied to a wireless device. Password Lockout - mistyped 3 times Support unlocks by resetting in webcontrol Contact manager or AVV support or password emailed (sends temp password to email and is valid for 24 hours, uses an alternate email address that has been set up under account settings.) Manager -> settings -> list users -> username -> edit access -> allow access 2 Quick options, unlock via email link or manager unlock. If can't do either then warm transfer to AVV. Request to Add / Delete users Users with admin rights can add users themselves, without it cannot add. AVV support can add users but must be in writing from dealership. Have to be made from manager account within the dealership, can be sent from Webcontrol system. This can take up to 2 hours to be created. ***Important*** --Email support via Technical Support link, -> select email type and fill out the request form. --This support form is automatically generated into a ticket and should be the fastest way to receive a response. --The person who created this user will receive an email response stating the user was created. Managers must advise where to send the leads to when deleting a user, if a user is not logged into web control and must have a deletion done... send fax letterhead signed by GM or controller from dealership Auto Manager Setup 1. Steps a Manager user would take to DIY 2. Click on Settings 3. Go to Dealer Settings -> expand Menu 4. Click on List Dealer Email accounts - Have to find out who has transport email address (has the most lead providers listed. Typically a sales@ email account). 5. Click on settings to go back to Dealer Settings Menu -> expand menu if need be. 6. Click on Auto Manager to set up filters (routing rules) 7. Click on Lead Delivery Hours to assign times available Auto Manager Notes Manager User can route leads based on specific criteria to certain user(s) For instance, dealership will request to round robin Cars.com leads; this is when this function applies. Can route leads based off of New/Used, Makes, Year, stocknumber, customer type and source provider (Cars.com/Autobytel/etc) Typically these are set up by a Manager in the dealership, supposed to be contacted intially by implementation team which trains the manager on these tools. Very important to pay attention to Rules/Filters priority... filter/rule 1 will be applied before 10. �Delivery hours� allows users to set a time for when that specific user is available or unavailable. ***Important*** --Leads come in 24/7 and 1 user MUST be available 24/7 Cell Phone Text Forward Set up 1. Click on Settings tab 2. Under User settings -> Click on Cell Phone text forwarding 3. Select User 4. Enter Valid Email address 5. Choose email types to Forward (new prospects, existing prospects or personal emails) 6. Chose Format type (plain or XML)... Only select Plain for Cellphones, XML is used for an alternate lead management tool. 7. Select Hour blocks for availability or click select all to be available at all times 8. Save Cell Phone Text Forward Notes Leads are copied to any valid email address Leads sent to cell phones and email via Plain Text Leads are forward to other Lead management systems via XML format User does not need to be logged into Web Control