How do I tell which Product code to use in Parature? (update 3/15/19)

NOTE: all of our tickets should have 'Support' for the Department and 'DS Inventory' for the Product Suite. Below are the Product codes and the types of tickets that should be logged under each one: 1. 3rd Party Pricing * used for prices or comment issues when importing from a 3rd party (like vAuto) 2. Analytics * Issues with IVM Pricing, Sourcing, or Stocking tools. * Order/cancellation issues. 3. Appraisals * Issues with IVM Appraisal tool. 4. Field Software * AutoStik, PhotoLink, AutoFTP, AutoBak, Pic Kit, or LabelMaker issues * Problems uploading or downloading * Missing revenue or problems with Revenue Report 5. Be-Back App * mobile app for dealers to provide their customers, used to set up and track vehicle maintenance and search for vehicles to buy 6. Clipping * service to clip vehicle photos and apply a standardized background 7. Craig's List Premium (Smart Listing) * Also known as CLP - hands-free service to post dealer vehicles to Craig's List. 8. Data Feeds * Questions regarding data feeds * Inventory or photos missing on data partner sites * Setup, problems or inquiries regarding data feeds * Photo transfer requests * Inventory import from 3rd party file 9. DealerSkin Website * Dominion website under the DealerSkins name. 10. DIS iPhone/Android App * mobile app with limited IVM functionality 11. Dominion Inventory Solutions (Inventory Manager - used by DS field reps and dealerships) * Inventory, IVM, VehicleData.com, eBay, DIY, Analytics * Ordering/cancelling Black Book, V-Auto, FirstLook, AAX, VAST * Vehicle Override issues * PowerLinks customizations (PowerLinks Admin pages) * Inventory Reports, Water Report,Photo Report, Video Report (for dealers) * DS field rep reports (other than Revenue Report - see Autostik) * management of inventory * ordering/canceling services * managing lots and staff 12. Support Tools (only used in-house) * Questions or Issues with DSPlus, Insight, Web Plus applications 13. eBay * service to post dealership inventory to eBay 14. Facebook * service to post dealership inventory to Facebook 15. GetAuto * GetAuto.com site * Leads issues for that site 16. Hang-up/Wrong Number * used only for hangups and wrong numbers 17. Hardware * Hardware orders and issues. * Laptops for COS (Company-Owned Stores) * GetAuto.com email * Printer Support * Windows Support - drivers, configuration and compatability issues. 18. Inventory Health * Issues/Questions about Inventory Health dashboard or report in IVM. 19. Insight * used internally and by field reps * enables reps to order Labels, Clipping, CLP, and Live Video * marketing materials * training materials * Reports 20. Video * live-action vehicle videos or VeVo (scan of still photos) 21. Other - only use if nothing else fits. 22. PartnerLink * used internally to manage data feeds 23. Phone Transfer * for calls requesting transfer to another number 24. Photos * issues with photos in the system 25. Polling * DSPoll, Integralink, SelectQu/DataCube questions * Polled data not displaying in IVM or on GetAuto * Polling orders and change requests (status codes, add criteria, etc.) 26. PowerLinks * PowerLink or GroupLink questions or customizations * problems with PowerLink or Grouplink websites * custom URLs or web pages (ex: colors or fonts) 27. Splash Page * basic website set up at this end for a dealer 28. StoryBuilder * service that provides vehicle comments for dealers 29. Twitter * posts vehicles to Twitter through IVM 30. Vehicle Activity * IVM tool to track online activity for ads posted to websites. 31. Vehicle Override * settings determine which source has primary control over vehicle edits (status, price, etc.)