Dealer Specialties: Cancellation Process (update 5/9/23)

Note: for cancellation requests sent to Support, forward them to dspcollections@drivedominion.com and cc: the Market Manager. If a dealer wishes to cancel all services they are required, per the terms of their contract, to provide written notice. It can be sent to you directly and forwarded via email to our cancellations department. The Dealers are subject to either a 30 day or 60-day notice period for everything except Smartlisting. We will make exceptions based on rare circumstances, but it must be approved by Todd Price or Brett Nicholson and Heather Turner. The same applies to backdates. If a dealership closes or is sold, please let us know as soon as possible to prevent racking up a bill that won't get paid. The email address to submit all cancellations is dspcollections@drivedominion.com. This is the only email address that should be used. We will reply within 1 business day to confirm that the cancellation is scheduled. If you don't get a response back, please reach out to us! We don't want any of these to fall through the cracks. Email us for anything that's being cancelled. Polling, clipping, and premium integration included. Some best practices so that we can make the process as smooth as possible: � Include the Lot Keys. � Be detailed. If the account needs backdated or shut off right away, specify that. If they just don't want pictures anymore but are keeping VinMotion, please note it. � Forward the email. Not a copy and paste of their message. This helps us make sure they are dated correctly and gives us a contact to reach out to. � If a dealer changes their mind, needs services a bit longer, or a new owner decides to sign a contract, let us know as soon as possible. We don't want to risk losing their data by shutting them off.