A rep has a compliance question about buyers guides, what do we tell them?

Support is not in the position to be offering any assistance with what can be printed on buyers guide, what boxes can be checked, buyers guide formatting, etc. Here is a form response to be used: Support is not in the position to be able to make formal recommendations in regards to FTC Buyers Guide Compliance. Support can, however, offer you aid with AutoStik and IVM once you and the dealership have decided exactly what the Buyers Guide should contain. If you, or the rest of your team have any further questions regarding the specifics of Buyers Guide compliance, please refer to your Regional Manager or reference the FTC guidance directly. Here are a few helpful links. Please search the FTC website directly for the most up to date information as the below links may become out of date. https://www.ftc.gov/system/files/documents/plain-language/buyersguide_eng_with_notes_2016-11.pdf https://www.ftc.gov/tips-advice/business-center/guidance/dealers-guide-used-car-rule